if it's described as a sample and hold and behaving as described - then it sounds faulty to me

if Thomann say it's faulty immediately, then they've probably come across a number of these with the same problem) just return it - if the replacement still does the same - return it and get something from a more reputable company - doepfer or divkid/instruo perhaps

"some of the best base-level info to remember can be found in Jim's sigfile" @Lugia

Utility modules are the dull polish that makes the shiny modules actually shine!!!

sound sources < sound modifiers < modulation sources < utilities